Providing products and services

We process personal data when you apply for various products relating to secured loans from DNB Boligkreditt AS. The products we offer are secured loans with collateral in property. We obtain the information directly from you, from DNB’s internal systems and from public registers.

When you have entered into an agreement, we process your personal data to monitor the customer relationship, including your current repayment plan, to prevent you from misusing the product, and to prevent and detect money laundering and terrorist financing.

In order to safeguard our financial interests, we will in some cases transfer personal data to a debt collection agency. If a breach of contract has resulted in a loss, we are required to retain certain personal data about you for future credit assessments.

DNB Bank ASA and DNB Boligkreditt AS are joint data controllers when you enter into an agreement for a secured loan with collateral in property.

DNB Boligkreditt's processing responsibility applies to loan products with collateral in property in Norway, when the mortgage is assigned to DNB Boligkreditt.

The purpose of the data processing is to offer, follow up and provide you with products. The legal basis for the processing is to be able to fulfil our agreement with you.

If you are a member of a trade union that provides you with bank benefits, we process information about your trade union membership with your consent.

Should you default on a loan, we have a legitimate interest in transferring personal data to debt collection agencies. Our legitimate interest is to safeguard the bank’s financial rights.

• Identification data
• Contact details
• Relationship data
• Financial data
• Special categories of data (trade union membership

We retain your personal data for 13 years after the end of the contractual relationship, in accordance with the statutory period of limitation.

If you submit an online application, we will retain information about you for 95 days after the date of the application, even if no agreement is entered into.

We store cases concerning breach of contract and related information in our internal systems for up to 4 years after the case has been resolved. The case is then given protected status for 9 years, which means that our employees need special permission to access it.

We use data processors that assess the value of the collateral provided, or that provide credit rating services and transaction services on our behalf.

The best terms for mortgages in DNB are achieved for mortgages that are eligible for DNB Boligkreditt AS. This enables DNB to obtain favourable funding in the market. If special requirements for the collateral and loan-to-value ratio are fulfilled, the mortgage can be set up in DNB Boligkreditt as soon as it has been established in DNB. If the mortgage is established in DNB Bank, and the loan fulfils these requirements at a later stage, the mortgage may be assigned to DNB Boligkreditt by DNB Bank.

We process personal data when we identify loans in DNB Bank that are eligible for assignment to DNB Boligkreditt. When a loan with the right qualities is identified, the loan is assigned by DNB Bank to DNB Boligkreditt, which means that the customer’s name, contact information and loan details are transferred from DNB Bank to DNB Boligkreditt.

DNB Bank will continue to manage your customer relationship even though your mortgage has been assigned to DNB Boligkreditt.

DNB Boligkreditt is mainly financed using covered bonds. A prerequisite for issuing such bonds in the market is that a rating agency gives its assessment (rating) of the mortgage portfolio. We process personal data when we obtain details of the loan portfolio and transfer these to a rating agency as a basis for the assessment. ‘Green bonds’ make up part of the portfolio. This means that we compile data about the collateral to identify which mortgages qualify as green.

DNB Bank ASA and DNB Boligkreditt AS are joint data controllers for the processing of personal data for eligible loans.

The purpose of the data processing to gather eligible loans in DNB Boligkreditt, thereby ensuring the best possible financial basis for providing favourable terms to DNB's mortgage customers.

The legal basis for identifying eligible loans, gathering them in DNB Boligkreditt and carrying out the rating of the mortgage portfolio is the fulfilment of your mortgage loan agreement.

If you are a member of a trade union that provides you with benefits, we process information about your trade union membership with your consent.

We are also legally obliged under the Norwegian Financial Institutions Act to monitor and perform quality control of the loan portfolio, and to report on this.

We have a legitimate interest in identifying and documenting green collateral in the portfolio to be able to issue green bonds.

• Financial data
• Contact details
• Identification data
• Relationship data
• Financial data
• Special categories of data (trade union membership)

We store personal data relating to mortgages for 13 years after the end of the customer relationship.

Personal data that is included in the basis for rating and the performance of quality control of the loan portfolio is stored for 2 years.

Personal data included in the basis for identifying and documenting green collateral is stored for 2 years.

We share personal data with DNB Bank ASA, which shares its customer system with DNB Boligkreditt and carries out the actual customer management.

In accordance with our reporting obligations, we may disclose personal data to a monitor (audit firm), as well as public authorities and registers. We share some data with rating agencies in masked (pseudonymised) form. This data includes information about loans, collateral, income, assets, tax and municipality number.